National mobile operator in Kazakhstan improves client service standards

ALTEL, the Republic of Kazakhstan’s largest mobile phone operator, has used a mobile sales module for Microsoft Dynamics NAV for about a year. As a result of this, client service time in the company’s service centers has been reduced more than twice. The module also made it possible to sell devices and sign mobile contracts anywhere mobile access to the internet is available. The company’s managers and its clients are very satisfied with the module.
<span>National mobile operator in Kazakhstan</span> improves client service standards

Mobile sales: Sale - never before has it been so easy!

We all know that trade is one of the most powerful factors of the historical process. There's no such period in history, when it is not provided to a greater or lesser extent, the impact on public life. And at the disposal of the business more and more tools to improve the quality of service and optimize the employee productivity.
Mobile sales: <span>Sale</span> - never before has it been <span>so easy!</span>

Increase your Business Productivity to Max possible level

Let's linger on that for a moment, because this is the main thesis of the present day. And all of us intuitively understand this. The question that we ask you to ponder. What are you going to do in the near future. Not in the next five years, not next year, not "we are now raking current orders and after will think." We believe that the matter is in three things that affect it.
Increase your <span>Business Productivity</span> to <span>Max</span> possible level

Understand what prevents to your business to grow and to evolve

First. In our work processes there are always different things that do not work. Sometimes they just do not work for thyself, but do not allow work to other functions or close some or other opportunities. Here's the on-screen examples of studies Troy Miller and Eric Gist from Accenture. You can get rid of them, if only to understand them, find them, or if you want, to admit we are really have it.
Understand what prevents to your <span>business</span> to grow and <span>to evolve</span>

Concentrate the whole team, and each employee on the result

The second. The evolution of productivity and the process always must be for the big prize. For what you are implementing CRM-system? To create a single client base. But for what you want to create a single customer base? To integrate customer information. But for what you want to integrate customer information? To ...... increase profits. All metrics, indicators, charts should reflect the achievement of the goal, not the status of the process. Well, it is necessary to reward those team members who focus on the end of result, not for the process.
Concentrate <span>the whole team</span>, and each employee <span>on the result</span>

Provide and use the powerful and comfortable tools

The third - a technology which in itself does not create productivity, but help make good processes faster. And if you use technology at a bad process, you get an unnecessary bad fast process. IT solutions that you choose should match the style and expectations of your employees. These tools should be a natural extension of what happens every day and enjoy your staff. Decisions need help and, more importantly, push collaborative work - but only one that brings synergy.
Provide and <span>use</span> the <span>powerful</span> and comfortable <span>tools</span>

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SynConsult Master Company has tried and tested methodology for providing effective technological solutions to our customers. Our top- priority is to meet the customers’ requirements, and this not only allows us to guarantee the finest quality end product, but also helps to effectively transfer the knowledge to our customers’ employees.

Our methodology is based on recommended, the vendor of the software - the Microsoft company’s methodology of Microsoft Dynamics introduction – SureStep. Our developers apply Microsoft Solution Framework methodology to maintaining projects of the development connected with localization of a product for Kazakhstan and for our own industry solutions.    

Preparation & Analysis

At the preparation stage we are doing the administrative work on project preparation, and compilation and coordination document of functional requirements of the customer. Usually the main results of this stage are the following documents Project Charter, Plan schedule of works. After studying and signing of these documents by the customer further work on the project is based on it.

At the analysis stage we carried out complex diagnostics of business processes at the customer’s enterprise and analyzed customer requirements. The major result (product) of this stage is usually the following documents:  “Technical Requirements” document (TR). Key steps at the Analysis stage:

  • Project preparation and planning
  • Software installation on the equipment of the customer
  • Preparation and approval of the document of functional requirements based on data of carried-out diagnostics

Design                                                                                                                                                

At the design stage the solution design will be developed and presented for approval to the customer. The submitted design is prepared in the form of Conceptual Design and is accompanied by the presentation of program.  Implementation proposal including budget for further work and project schedule is submitted for the customer. These documents should be agreed and approved by the customer before the beginning of the next project stage; Development and Testing. The main steps at Design stage are:

  • Conducting co-operative meetings with the project team
  • Prototype of users interface, forms and reports
  • Planning of data transfer and integration with external systems
  • Preparation of system testing plan
  • Preparation and presentation of Conceptual Design to the project team
  • Preparation and presentation of implementation proposal to customer management.
  • Signing of Conceptual Design and implementation proposal
  • Preparation of detailed plan of further works.

Development & Testing

At the Development and Testing stage the development and testing of system modification is done. If the total time of development is more than 3 weeks this work will be divided in separate blocks (“Assembly”) and each of them will need 2-3 weeks for development. Each assembly will be provided to the customer for testing. At the development and testing stage the work stations will be installed at the territory of the customer. The main steps at the development and testing stages are:

  • Development of the Microsoft Dynamics™ NAV system– modification for tables, forms, developing processes and interfaces.
  • System setup installed on the customers system (system operation factors setup and developments of rules)
  • Development of tools for data transfer into the new system
  • Development of interface with external systems
  • Users training
  • Testing of individual modules (components) and complex testing.

 Deployment                                                                                                                                 

At the Deployment stage the system will be completely implemented in the customer’s enterprise and will all possible trainings will be conducted. The major items of this stage are following:

  • Complete user documentation development
  • Complete system setup
  • Input or transfer of opening balances
  • Input or transfer of transactions history
  • Users training
  • Delivery and acceptance
  • Process to commercial operation

Maintenance upon commercial operation

After end of the project of introduction of system, SynConsult Master LLP will be able and to guarantee further effective work of system for the solution of your tasks, functionality of system is clear to users; users are fully trained in work with system.  In some cases we will send professionals to your side.

Our experience shows that in process of system studying by the customer, there can be a number of new ideas on it’s use. During support we will evaluate the possibilities of efficiency and extension of the use of the system in order to achieve the best solution for your Company.