National mobile operator in Kazakhstan improves client service standards
ALTEL, the Republic of Kazakhstan’s largest mobile phone operator, has used a mobile sales module for Microsoft Dynamics NAV for about a year. As a result of this, client service time in the company’s service centers has been reduced more than twice. The module also made it possible to sell devices and sign mobile contracts anywhere mobile access to the internet is available. The company’s managers and its clients are very satisfied with the module.
Mobile sales: Sale - never before has it been so easy!
We all know that trade is one of the most powerful factors of the historical process. There's no such period in history, when it is not provided to a greater or lesser extent, the impact on public life. And at the disposal of the business more and more tools to improve the quality of service and optimize the employee productivity.
Increase your Business Productivity to Max possible level
Let's linger on that for a moment, because this is the main thesis of the present day. And all of us intuitively understand this.
The question that we ask you to ponder. What are you going to do in the near future. Not in the next five years, not next year, not "we are now raking current orders and after will think."
We believe that the matter is in three things that affect it.
Understand what prevents to your business to grow and to evolve
In our work processes there are always different things that do not work. Sometimes they just do not work for thyself, but do not allow work to other functions or close some or other opportunities. Here's the on-screen examples of studies Troy Miller and Eric Gist from Accenture. You can get rid of them, if only to understand them, find them, or if you want, to admit we are really have it.
Concentrate the whole team, and each employee on the result
The evolution of productivity and the process always must be for the big prize. For what you are implementing CRM-system? To create a single client base. But for what you want to create a single customer base? To integrate customer information. But for what you want to integrate customer information? To ...... increase profits. All metrics, indicators, charts should reflect the achievement of the goal, not the status of the process. Well, it is necessary to reward those team members who focus on the end of result, not for the process.
Provide and use the powerful and comfortable tools
The third - a technology which in itself does not create productivity, but help make good processes faster. And if you use technology at a bad process, you get an unnecessary bad fast process.
IT solutions that you choose should match the style and expectations of your employees. These tools should be a natural extension of what happens every day and enjoy your staff. Decisions need help and, more importantly, push collaborative work - but only one that brings synergy.