Services Management

Servicing is made by many companies, but only a small part of them automate processes associated with such work.

Typically, the process of repair or inspection rests on highly skilled experts that can detect even the most non-obvious problem.

This method is justified, but the owner sooner or later faces several challenges.

First, in such cases there is always a need for new staff and their training. As a rule, the market is not so much professionals, so you can not always find the right employee.

Secondly, the company finds itself in direct dependence on highly skilled workers they can dictate almost any terms, becoming indispensable for the company specialists. If a person leaves, the company began to suffer losses due to a sharp decline in the quality of service.

If we consider the problem in general, we can understand, which is why it arises. All the difficulties are due to the lack of systematic information about services.

Such information would allow employees with no experience necessary to quickly learn operations and highly skilled staff - to reduce the total execution time of routine operations.

Service management system - our solution

Our company provides a complete and comprehensive automation of business processes related to the management service. The main problem to be solved by us - to create an automated database for servicing. We create not just the library regulations and convenient expert system that provides rapid functional analysis and solutions even in the most unusual situations service. For example, a specialist may need not only information directly on the service, but also data on how it should be serviced (about checking on the cost of service, the availability of existing shares, etc.)

For managers, we are introducing a number of tools greatly simplifies planning. Managing himself can control the distribution of working time and orders, optimizing individual change and improving the overall efficiency of the enterprise. To do this, he will not need to resort to the manual placement of employees and hours of preparation for a new working period as automated complex provides a convenient solution for these operations.

Service management system - automation area

Gathering intelligence, ordering reviews and quality assessment - an area which can also be automated by our company.

For owners, it is important how effectively their employees and how valued client services. Manual collection of data and their subsequent prolonged treatment is most often out of season - during which time the situation may drastically change.

Automation systems quality assessment reviews, and eliminates a key problem - management decisions late. Ability to obtain accurate data in real time or as soon as possible - that's the main feature we have introduced products.

Service management solution exists in versions for the following products:

 MDCRMSales management solution based on Microsoft Dynamics CRM allows you to automate the processes of marketing, sales and service, with the ability to control the execution time delivery. Ideal for small and medium size. Solution is also available for rent.
MDNAVMicrosoft Dynamics NAV (formerly Navision) - integrated complex enterprise management system. It combines the capabilities of financial management, analysis of business, production management, distribution, e-commerce and customer relationship management. Easy to use, this ERP-solution helps to increase the efficiency of your company's level of service and satisfaction of your customers.